Refund policy

Refund Policy

At Trustvibes, we want you to be happy with your purchase. If you’re not completely satisfied, we’re here to help.

Returns

* Returns are accepted within 7 days of receiving your order.
* Items must be unused, unwashed, and in their original condition with all tags attached.
* Products damaged due to misuse, washing, or normal wear and tear are not eligible for return.

Size Exchange

* We offer one free size exchange if the requested size is available.
* Customers must request the exchange within 7 days of delivery.
* Exchange is available only for the same product in a different size.

Refunds

* Refunds are issued only if:
    * You receive a damaged product.
    * You receive the wrong product.
    * The product is lost in transit.
* Once the returned item is inspected and approved, the refund will be processed to the original payment method within 5–7 business days.

Non-Returnable Items

* Products purchased during clearance sales, special offers, or promotional campaigns are not eligible for return or refund unless they arrive damaged or incorrect.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the product.

Contact Us

For return, exchange, or refund requests, please contact our customer support through WhatsApp or email with your order details.